Frequently asked questions for support
Warranty FAQs
Quality products. Quality warranties.
With our exclusive Owner-to-Owner® limited warranties, you get peace of mind, plus real added value.
What warranty is included?
With our exclusive Owner-to-Owner® limited warranties, you get peace of mind, plus real added value.
Existing Order FAQs
How long does delivery take?
Please contact the retailer you purchased from for details on your order.
I placed my order with a local dealer or Home Depot. How can I check the status?
- If you placed an order directly with Andersen, please contact the Andersen WindowCare® Solution Center at 1-855-603-0692.
- For replacement parts ordered through the Andersen® Online Parts Store, call 1-877-835-9090.
- If your order was placed through a local Andersen retailer, please contact them directly for tracking assistance and information.
Service and returns FAQs
Can I return my window if it's the wrong size or color?
If you have an issue with your order, please contact the retailer you purchased it from.
Can you send someone out to inspect my windows or to install replacement parts?
Need help locating service providers?
You can locate service providers for Andersen products with our service locator.
Can blinds between the glass be replaced if they become damaged?
Blinds between the glass cannot be replaced. A replacement door panel is necessary.
Product option FAQs
Which products offer blinds between the glass?
Many of our windows and doors are available with a blinds between the glass option. Visit our blinds and shades page for more information.
Which products offer hurricane protection/impact glass options?
Andersen products with Stormwatch® protection are designed and tested to meet the tough building code requirements in coastal areas. Visit our impact/coastal windows and doors page for detailed product and glass options.
What colors are offered with the blinds between the glass option?
400 Series gliding patio doors and 200 Series Perma-Shield® gliding patio doors are available with white blinds between the glass.
Do you offer grilles inside of the glass?
Andersen does offer Finelight™ grilles that are suspended between the panes of glass, allowing you to easily clean both the inside and outside of your windows and doors (select products). See your local dealer or retailer for availability.
What hardware options are offered for your products?
Andersen offers a variety of window hardware styles and patio door hardware styles in many finish options to match any home.
Installation FAQs
How do I get your products installed?
- Find an Installer: If you’ve decided you want to leave installation to the pros, we can help you find the nearest Andersen retailer that offers window installation services.
- Do It Yourself: Many DIY-ers successfully tackle their own window replacement projects. Find a dealer near you to purchase your windows and doors for DIY installation.
- Renewal by Andersen: Window and door replacement couldn't be simpler. Custom-sized windows, a wide variety of options and accessories and best in class service make Renewal by Andersen the easy choice.
Measuring and sizing FAQs
How do I find the right size?
With a wide array of standard sizing and custom sizing in 1/8" increments, rest assured that Andersen can deliver a window or door that will meet your dimensions. Take a look at these sizing tools to find the specific size information you need.
How do I measure for my new windows or doors?
Find measurement guides and more information about rough openings: Determining Rough Opening Sizes for New Andersen® Windows and Patio Doors
Performance and standards FAQs
Do your windows meet egress standards?
Many national, state and regional building codes have required dimensions for emergency escape and rescue openings, known as egress codes. More information about egress codes and requirements for Andersen® windows and doors can be found here.
Pricing FAQs
How much does each window cost?
To get started understanding cost, you can explore our pricing page. If you need specifics, we suggest you request a quote.
Need financing for your project?
Many Andersen dealers and Home Depot locations offer financing options.
Staining and painting FAQs
Can I paint my windows or doors? Where can I find a color-matched paint?
Andersen® windows and patio doors made of Fibrex® material, vinyl, fiberglass, or with a prefinished Flexacron® are manufactured with a low-luster, virtually maintenance-free cladding. Painting is not necessary to protect these products. However, should a color be desired that is not already offered, these materials may be painted by following these guidelines. Aluminum-clad products cannot be painted. Note: Andersen does not warrant the adhesion or performance of paint over vinyl or other factory-coated surfaces.
Can I purchase your products unfinished and stain them myself?
Many products are offered with unfinished wood interiors as an option. Please refer to individual product pages to determine availability.
Company information FAQs
Where are you located?
The Andersen headquarters is located in Bayport, MN. Our products are sold through a variety of channels in North America. Visit our Where to Buy page to find a retailer near you.