Your most frequently asked questions answered

We offers multiple warranties for our products. All non-coastal Andersen® product warranties offer 20 years on standard glass and 10 years on non-glass components. Our limited product warranties can be transferred from one homeowner to the next. A separate 2-year installation warranty is offered on installations performed by Andersen Certified Contractors. For the exact details, find your specific product on our warranty page.

To make a claim under your limited warranty, you can reach out to the Andersen Certified Installer who installed your product, or you can reach out to us directly here or by calling 1-888-888-7020. For more information on how it works to make a claim, check your warranty. 

It’s easy to register your warranty right here on our website and with your window order in hand. You’ll need to enter your product type, quantity of product, and date of installation.  

Lead times vary by product line. During the quoting process, you’ll receive an estimated lead time to help you plan your project. When you place your order, you’ll receive an estimated delivery date. 

The cost of an individual window or door varies greatly depending on type, size, material, and other details. The product itself is only part of the cost associated with a window or door project. You also must figure in installation costs, which can include labor, permitting, disposal fees, and more. Start understanding window costs, and if you need detailed pricing, we recommend you request a quote. This is the best way to understand the true cost of your unique project. 

When an order is placed, we provide an estimated delivery date. Contact the dealer or The Home Depot® store where you purchase your windows and doors to find out the estimated delivery date for your order. 

Precise measuring will be needed to find the right size window or door. It’s important to understand that measuring can be complicated in a replacement project. This is for several reasons, including the fact that old windows are often out of square and that sizing will be different depending on the option you choose — flanged, full-frame or insert window. This sometimes necessitates making judgement calls, and that’s where the experience of a pro is key. We recommend speaking with a window or door installation specialist who has experience with our products before taking on a DIY window replacement project. We can help you find a local contractor.

If you want a rough understanding of your window or door sizes to help you begin comparison shopping, learn how to measure windows. 

We recommend leaving window and door measurement to experienced contractors who specialize in replacement. This is because measurements must be incredibly precise, and windows need to be properly assessed prior to measurement. Why? The right replacement option will depend on factors like the physical condition of the existing window, its placement, and the type (insert, etc.) of replacement window the opening requires.  Still, if you want to take a rough measurement to help you begin understanding window costs, here’s how to measure windows. 

We offer windows in a variety of sizes, so it’s almost a guarantee that there’s a size that will meet clear openable area (or egress dimensions) in your area. Find sizing details in our product guides and keep in mind that custom sizing is available to 1/8”. See your local code official for code requirements in your area.

Picking out basement windows? We have tips that can help, including how to pick out egress windows for a basement. 

At any Sherwin-Williams store, they will have the formulas to match all our window colors in their system. This makes it easy to paint your trim to match your windows or go all in on a monochrome look. Simply tell them you’re looking for our dark bronze, sandtone, or whatever color your windows may be.

Our windows and doors have durable, low-maintenance exterior finishes that should never need repainting.

However, if you want to paint the interior of your existing Andersen windows, this is possible if you have a window with a wood interior. Product lines with wood interiors include 200 Series, 400 Series, A-Series, or E-Series. We don’t recommend painting the exterior surfaces of our windows and doors.

If you are ordering new windows and want to paint them yourself, you can order your windows either unfinished or primed. It’s also possible to order new windows painted with your preferred color. More than 50 colors are offered standard with our E-Series windows, or you could custom order windows from this product line finished with any color from Sherwin-Williams. 

Yes, you can order your windows or doors with an unfinished interior and stain or paint them yourself for a perfect match with the rest of your home. One pro move that can save time, if you plan to paint onsite, is ordering your windows primed. This will save you one step. 

Our products are sold at independent dealers and The Home Depot stores in all 50 states. Find out where to buy our products in your locale. 

We are headquartered in Bayport, Minnesota, where our original factory was founded on the banks of the St. Croix River. Today, we also have manufacturing facilities in various states.