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Your most frequently asked questions answered


Looking for a place to begin?

We can help you find quick answers to your top questions no matter if they have to do with warranty, ordering, support, or something else completely.

Still not in the right place? Find a fix for your existing windows or doors, over in our Parts Store. In-depth articles on a variety of topics, from product and install to care and maintenance, await you in our Help Center.

Wood windows overlooking deck and beautiful northern lake view

Warranty FAQs answered

Get the details on how to make a claim and more need-to-know details right here.  

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Ordering FAQs answered

Here’s what you need to know if you’re anxiously awaiting your new windows and doors. 

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Sizing FAQs answered

Our windows can be specified to 1/8” so don’t worry about finding the right size. 

A bedroom with French doors opening to a patio.

Finishing FAQs answered

Windows and door paint colors, stain colors, and wood species are varied so you can find a perfect match.

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Service FAQs answered

When you need service or installation help, we can help you find a local provider. 

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We can help you need find the solution to whatever problem you're trying to solve.